"Institutional effectiveness is the systematic, explicit, and documented process of measuring performance against mission in all aspects of an institution." (SACS/COC Resource Manual)
The 2010 edition of the SACS/COC Principles of Accreditation: Foundation for Quality Enhancement, includes the following core requirement:
The institution engages in ongoing, integrated, and institution-wide research-based planning and evaluation processes that incorporate a systematic review of programs and services that (a) results in continuing improvement and (b) demonstrates that the institution is effectively accomplishing its mission.
According to the SACS/COC Resource Manual for the Principles of Accreditation: Foundation for Quality Enhancement, "a commitment to continuous improvement is at the heart of an ongoing planning and evaluation process."
Queens includes all programs - academic, administrative, and educational support services - in a cycle of continual assessment and improvement that is participative, meaningful, and responsive to the needs of its students, faculty, and staff as well as to the larger community. The process supports decision making integrated at all levels, including the institution's budgeting process.
OIEP provides institutional data for internal improvement and external accountability, coordinating academic program review and student learning outcomes assessment, supporting faculty and staff in obtaining external funding for research, scholarship, instruction, creative and service activities, and improving the quality of the student experience overall. OIEP is dedicated to providing current, accurate, research-based guidance about assessment, program reviews, and institutional improvements.
The Office of Institutional Effectiveness and Planning (OIEP) at Queens includes Institutional Research (IR), Institutional Assessment (IA), and Sponsored Research and Programs (OSRP).
Institutional Assessment. Facilitating ongoing, integrated, institution-wide assessment and evaluation processes, the IA serves as the University's primary source for assessment information, providing training and oversight of program assessment activities, and accountability reporting through annual assessment and periodic program reviews.
Institutional Research. IR provides information in support of decision-making and continual improvement across the university, monitors data integrity, and performs data collection, analysis, and reporting to academic, administrative and educational support units. The office also provides data analysis for external accountability reporting.
Sponsored Research and Programs. OSRP supports the Queens community in securing external funding to advance research excellence, creative scholarship, and service by providing resources for identifying potential sponsors, developing effective proposals, and providing guidance with award administration. The OSRP is responsible for administrative oversight and institutional compliance for all sponsored projects at the university.