Online Student Complaint Resolution
Queens University of Charlotte is committed to providing an educational climate that is conducive to the personal and professional development of each individual. In order to ensure that commitment, the University has developed procedures for students to pursue grievances within the university community, should such action become necessary. A student who has an unresolved disagreement or dissatisfaction with a faculty or staff member, another student, student group or administrator has the right to file a written complaint without prejudicing his or her status with the University.
For a full description of student complaints and procedure at Queens University of Charlotte, please visit our Student Complaint Policy page.
Queens University of Charlotte is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). Students may file a complaint with SACSCOC. For more information about filing a complaint with SACSCOC, please review the Complaint Procedures Against SACSCOC or its Accredited Institutions Policy Statement.
If you are an out-of-state student taking online courses and an issue cannot be resolved internally you may file a complaint or grievance about Queens University of Charlotte with your state of residence. If you live outside of North Carolina in a state currently participating in the State Authorization Reciprocity Agreement (NC-SARA) and you are unable to resolve a complaint with Queens, or feel that not all issues were resolved with the final disposition, you may appeal to the North Carolina State Education Assistance Authority (NCSEAA), the portal agency for SARA in North Carolina. For more information about the Complaint Process through NCSEAA please visit the SARA North Carolina Student Complaint Process page.
To find out whether the state you reside in is a SARA state, please visit the National Council for State Authorization Reciprocity Agreements (NC-SARA) page.
Most states require that you begin the complaint process at the university before taking further action.
Federal regulations require us to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides. If your institute does not participate in SARA, click on the agency name below to learn more about the student complaint process in your state. Please note that the list below provides contact information for all states in which Queens is accepting applications for online programs.