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Parent Information

Welcome Parents!

As the parent of a traditional undergraduate student, we know you are dedicated to helping your student succeed at Queens. We've provided information on this page to help you find many items of interest regarding financial aid and student accounts to help you in this goal.

Parent FAQs - Quick links


In a continuing effort to go green and reduce our paper consumption, we send all correspondence to enrolled students from our office to your student's Queens email. This includes all award letters and revised award letters. We will no longer mail information home except in rare cases as required by federal or state regulation.  Please make sure to remind your student to read all email from our office.  

Award Letters and FAFSA

Award letters for new students admitted for the upcoming Fall who have completed a Free Application for Federal Student Aid (FAFSA) will be mailed in mid-February and on a rolling weekly basis after that. As a reminder, a new FAFSA is required each year to renew any federal, state and Queens need based aid. Please make sure you have completed your FAFSA for the appropriate year so that your student will be able to receive a complete award letter as soon as we begin processing aid. Please visit to complete your FAFSA. 

IMPORTANT NOTE FOR NC RESIDENTS:  Undergraduate students living in North Carolina who wish to qualify for NC grant aid must also certify residency via the North Carolina Residency Determination Service (RDS) website Funds are limited and awarded based on FAFSA processing date by the Department of Education.Returning students will receive award notices to their Queens email account.


Students can access their financial aid information through myFinancialAid. Students must accept their financial aid awards through myFinancialAid in order for their awards to post to the student account. 


Students access their student account through myAccount. Students may set up a parent pin for parents to have access to their student account. Parents will receive an email at the email address the student provides during setup with a password and a specific link to follow for parent access. This process is separate from having an access code to speak with someone in our office about your student's financial information.


Payment for fall is due August 1st.  For the fall term, your student may see complete charges online via myAccount in mid-June. Financial aid awards will also be viewable on myFinancial Aid in early July. We will mail hard copies of bills for fall in July, but encourage students to review their student account online as soon as information is available. We will only mail bills once during the academic year. 

Please see our Payment Options page for payment plan information.

Drop versus Withdrawal - What does it mean financially?

A student incurs a legal obligation to pay tuition at the time of registration.  A decision by the student to not attend, or to stop attending, a class constitutes either a "drop" or a "withdrawal" depending on the timing of the notice to the University.

An official "drop" releases the student from all tuition liability and a record of the enrollment does not appear on the student transcript. A drop only occurs when the student notifies the University before the end of the drop/add period for which they are enrolled of his or her intent to drop the enrollment and not attend the class.

If a student notifies the University after the end of the drop/add period of his or her intention to withdraw their enrollment, the College's official refund schedule determines the amount, if any, of the tuition refund the student may receive. Queens refund policy only provides tuition refund if a student withdrawals from all classes for which they are enrolled during a term.  Fees are non-refundable. 

Withdrawal from the university, or abandonment of all classes, may also have an impact on the student eligibility for financial aid. 

Please visit this link for more information on this topic:  Withdrawal or Drop and Financial Obligations

Health Insurance

Queens University of Charlotte requires all full-time traditional undergraduate students to have adequate health insurance. Each year in the first term of enrollment, the University enrolls each required student in coverage provided by United Healthcare. Students who have adequate insurance through other means may waive out of the university's plan. IMPORTANT - please remember that insurance must be waived every academic year.  The waiver site will be available beginning in late June:

Access Code

Government law (FERPA) prohibits Queens University of Charlotte from speaking with you without your son's or daughter's permission. Please ensure your student has completed the Access Code form if you will be helping him/her with their financial aid or student account. You will need to provide the access code on file with our office each time you speak with one of our team about your student. Please note that your student must grant access to their academic information with the Registrar's Office separately from their financial aid and student account.

What Else is There?

There is a comprehensive checklist available for students that you may also find helpful! Follow the link to learn about verification, master promissory notes and entrance counseling.


Please know that we are here to help you answer any questions you may have. Please call us at 704-337-2225 or email us to connect with your Student Financial Services counselor.



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