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Appeal & Grievance Procedures

DISABILITIES APPEAL AND GRIEVANCE PROCEDURES

Queens University of Charlotte strives to maintain the highest standards of integrity of upholding the rights of persons with disabilities provided by Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 (amended 2008) which mandates that no qualified person, by reason of disability, should be denied access to, participation in, or benefits of any program offered at the university of the student’s choice.  Queens University of Charlotte has adopted 1) an internal appeal procedure and 2) a grievance procedure, each designed to provide an expeditious and equitable resolution of complaints to students who disagree with provision of accommodations or students/applicants who believe they have been subject to discrimination. 

Students with disabilities who have followed published procedures for requesting accommodations and have done so in a timely manner, but who believe that they have not been granted approved accommodations or access to a University program or activity, may file an appeal according to section 1) of this policy. 

Students, who in those rare circumstances in which, after other measures to correct the situation have been taken, feel subject to discrimination due to a disability, may file a grievance according to section 2) of this policy.

Students’ appeals and grievances will be heard in accordance with the processes outlined below.  University community standards and administrative policies prohibit retaliatory actions towards students as a result of filing an appeal or grievance or for participating in any manner in the investigation.  

The disabilities appeal and grievance procedures address only those matters based on a documented disability and does not supersede other University policies and procedures (general grade appeals, honor code violations, conduct violations, etc.)  The right of a person to a prompt and equitable resolution of the complaint filed hereunder shall not be impaired by the person’s pursuit of other remedies such as the filing of a 504/ADA complaint with the responsible federal department or agency.  Use of Queens’ grievance procedure is not a prerequisite to the pursuit of other remedies, although it is strongly suggested that this procedure be used first.

  1. Appeal Procedure
    Download Appeal Form

    The appeal procedure is for individuals who feel that accommodations assigned through the Letter of Accommodation (LOA) have not been properly executed after the LOA was provided to the professor in a timely manner or for students who disagree with assigned accommodations provided through the Office of Student Disability Services and wish to seek reconsideration of an accommodation.  The assigned accommodation will remain as stated on the LOA until a final decision has been rendered.

    Queens University of Charlotte faculty members who wish to challenge accommodations or have questions regarding assigned accommodations per the LOA are directed to address their concerns directly with the Director of Student Disability Services.  Faculty and staff should not discuss their objections to assigned accommodations with students.

    Individuals seeking an appeal should follow this procedure:

    1. The individual filing the appeal (hereafter referred to as the Appellant) must submit a completed APPEAL FORM to the Director of Student Disability Services within 30 days of the alleged violation.  Should the disability complaint be against the Office/Director of Student Disability Services, the form may be submitted to the Vice President of Academic Affairs (VPAA).
    2. The Director of Student Disability Services will conduct an investigation consisting of a review of documentation, discussion with the Appellant, and the person the Appellant is filing the complaint against (hereafter known as the Respondent), and consultation with other relevant parties.
    3. The information will be presented to the Vice President of Academic Affairs for consideration, and a decision by the Vice President of Academic Affairs will be rendered within 30 business days of the date the document was submitted.
    4. The Appellant will be notified in writing of the decision.  The decision of the VPAA on the appeal is final. 

  2. Grievance Procedure
    Download Grievance Form

    The Grievance Procedure is intended for rare circumstances in which, after other measures to correct the situation have been taken, the individual feels subject to discrimination due to a disability. 

    Individuals seeking to file a formal grievance should follow this procedure:

    1. The person filing the grievance (hearafter referred to as the Grievant) must submit the completed GRIEVANCE FORM  to the Office of Student Disability Services, Dana 014 (franklink@queens.edu).  Should the complaint be against the Office/Director of Student Disability Services, the form may be submitted to the Vice President of Academic Affairs (VPAA).
    2. A grievance must be submitted within 30 days of the alleged violation. 
    3. All decisions of the Office of Student Disability Services stand until such time as the grievance process is completed.
    4. Once a GRIEVANCE FORM has been submitted, a Disability Services Advisory Committee, appointed by the VPAA, will be convened at which time an investigation will be conducted, led by the Director of Student Disability Services, or other designee appointed by the VPAA as appropriate.  The investigation shall be informal, but thorough, and it should afford all interested persons and their representatives, if any, an opportunity to submit evidence relevant to the complaint. 
    5. The grievant will be afforded the opportunity to share his/her complaint and any supporting evidence in front of the Disability Services Advisory Committee.  The Disability Services Advisory Committee will then confer and provide written findings of the investigation and recommendations to the VPAA within 30 days of the submission of the GRIEVANCE FORM.  The VPAA will make the final determination and notify the Grievant of the decision in writing within 15 days of the receipt of the recommendations from the Disability Services Advisory Committee.
    6. If the grievance is substantiated, the VPAA will assemble a committee of appropriate parties to explore options for a fair and expeditious remedy to the violation.  The VPAA will notify the grievant of this committee’s decision.  The decision of this committee is final.

The Director of Student Disability Services shall maintain the files and records relating to the appeals and grievances for a period of 3 years. 

Students may request assistance in completing these forms from the Director of Student Disability Services.

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