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Queens examines what millennials and managers expect

imageKnight School of Communication at Queens
03/05/14 -  

Workplace communication dynamics are changing along with the workforce. Millennials now comprise 36 percent of the workforce, and as a greater number of them begin their careers and advance, there emerges a conflict between the soft skills managers expect and what the new generation brings to the table. Queens University of Charlotte has published an infographic compiling research that highlights the juxtaposition of what millennials expect out of their careers compared to the expectations of their managers.

Among the largest concerns for both groups, communication is evidently first and foremost.

  • Thirty-nine percent of employees worldwide feel people in their organization don't collaborate enough
  • Forty percent of millennials would pay out out-of-pocket for social tools that increased efficiency
  • Only 31 percent of baby boomers use social tools for collaboration
  • In terms of feedback, 80 percent of millennials prefer real-time feedback over traditional performance reviews

"Today's competitive marketplace requires that we fully leverage knowledge and practices that enhance our communication fluency. Our students learn theory and skills essential to organizations ranging from entrepreneurial startups to Fortune 500 companies," said Dr. Zachary White, assistant professor of communication and director of graduate programs for the Knight School of Communication at Queens. "When students are exposed to cutting-edge communication skills and knowledge, they are able to more effectively engage in day-to-day communication practices, and just as importantly, they can articulate a compelling vision to stakeholders that demonstrates a mastery of communication choices from inception to execution."

Queens offers students the needed communication skills that managers value. Given that communication is becoming evermore interactive, visual and social, those with a firm understanding of how to effectively and efficiently convey their ideas are bound for success and career growth. Take the first step toward honing the skills employers demand with Queens' online Master of Arts in Communication program.


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