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Appeal & Grievance Procedures

Student ADA/Rehabilitation Act Grievance and Appeal Procedure:

Queens University of Charlotte strives to maintain the highest standards of integrity of upholding the rights of persons with disabilities provided by Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990 which mandates that no qualified person, by reason of disability should be denied access to, participation in, or benefits of any programs offered at the University of the student's choice.  Queens University of Charlotte has adopted an Informal and Formal Grievance Procedures.  Any student, who believes that he or she has been discriminated against on the basis of his or her disability or has been denied access or accommodations required by law, may make a complaint under this procedure.   A student may make a complaint about:

  • A requested service or accommodation
  • Inaccessibility of a University program or activity
  • Harassment on the basis of disability in violation of University policy
  • Any other alleged University violation of ADA or the Rehabilitation Act.

The Disability Grievance and Appeal Procedures address only those matters based on a documented disability and does not supersede other University policies and procedures (general grade appeals, honor code violations, conduct violations, etc.) The University encourages students to use these procedures before pursuing remedies outside of the University, but students have the right to file a complaint directly with the Office of Civil Rights of the United States Department of Education.

A student who has been denied a requested accommodation while following correct procedure or otherwise disagrees with a Disability Services accommodation decision is encouraged to discuss his or her concern with the Director of Student Accessibility Services.  A conversation may resolve the disagreement quickly.


Informal Grievance Procedure:

A student who disagrees in any way with a Student Disability Services decision regarding a request for an accommodation may seek review of the decision by contacting the Associate Dean of Student Success via email.  The student needs to contact the Associate Dean of Student Success within 30 days following the date of the denial of the requested accommodation or services.  The Associate Dean of Student Success will try to work with the student, the Director of Student Disability Services, and if appropriate, others at the University (including faculty members, residence life and campus services) to resolve the situation in a timely manner.  If the issue is not resolved informally, the student shall have the right to invoke a formal grievance procedure.

Formal Grievance Procedure

A student seeking a formal review of denial of a requested accommodation and/or services shall prepare a written statement which shall contain the following information: The students name, e-mail address, student ID number and telephone number. The statement should detail the basis and rational for the grievance, including specific facts of any alleged discrimination and University policies, statements and/or actions that relate to the grievance.  The student should also provide copies of any documentation which the student believes support the grievance. If possible a log of important dates that had impacted the issue at hand and the names and contact information of students, faculty or staff that have knowledge of the alleged discrimination.  The student should state their desired outcomes with suggested remedies or corrective actions. The student is also encouraged to submit any additional relevant information which they feel supports their grievance.

The grievance should be submitted to the Associate Provost.  The grievance will not be considered to be filed unless all the information requested is submitted.  The Associate Provost will notify the student when the information is received via e-mail. The Associate Provost shall review all the documentation submitted by the student in support of the grievance.  The Associate Provost shall if he/she feels it is appropriate, interview the student and /or other individuals including the ADA Coordinator, who can provide relevant information.  The Associate Provost may also request additional pertinent information. 

The Associate Provost will write a Letter of Determination within 30 days after receiving the grievance and provide it to the student.  If appropriate, the Letter of Determination will include steps to implement his or her decision.  The letter will also tell the student who the appropriate University Vice President  is if the student wishes to appeal the Letter of Determination.

Within ten days of receiving the Letter of Determination the student has the right to submit a letter of appeal to the appropriate Vice President if they do not agree with the decision. The student's letter of appeal must be in writing and included the students name, e-mail address, student ID number and telephone number.  The specific facts and grounds which the student is basing their appeal on and the specific grounds the student disagrees with in the Letter of Determination.  Copies of any documentation which the student believes support the appeal, important dates, and the names of others with knowledge of the issues being presented should also be included.  A review of the appeal will not be considered in a timely matter until all the requested material is received.  The University Vice President will inform the student via e-mail of the receipt of appeals information.

The University Vice President shall review the students appeal and all information provided by the Associate Provost and issue a written decision resolving the appeal within 45 days of receiving all the needed information for an appeal of the Letter of Determination. The appeal shall be based on the materials provided by the student in support of the appeal and the written record provided by the Associate Provost; however at the discretion of the University Vice President additional information may be gathered for his or her review.  The decision of the University Official shall be the final University decision with respect to the student's grievance and there will be no further appeal.

No Retaliation

Queens University of Charlotte and federal and state law prohibits any form of retaliation against a person who participates in a grievance procedure. 


Reviews and investigation will be conducted, to the greatest extent possible confidentially and in compliance with the Family Education and Rights and Privacy Act (FERPA).  All University employees involved in the review and investigation will be advised of their obligation to maintain FERPA.


A student has the right to consult with others during the grievance process but needs to represent him or herself.

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