State Authorization of Online Programs | Queens University of Charlotte
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State Authorization of Online Programs

State AuthorizationPolicy

Queens University of Charlotte is approved by North Carolina to participate in the National Council for State Authorization Reciprocity Agreements (NC-SARA), a voluntary, regional approach to state oversight of postsecondary distance education and is an institutional participant in the State Authorization Reciprocity Agreement – North Carolina (SARA-NC).

Queens University of Charlotte aims to offer our online programs strategically across the United States as best suits student interest and need.  Additionally, Queens works with states outside of SARA when necessary to ensure that required licensure or approvals are obtained.

While Queens makes every effort to monitor the laws in each state, both in the southern region and beyond, state authorization of online education is a complex and ever-changing setting and prospective students are strongly encouraged to monitor this site often for updates and changes. Should students have questions regarding the authorization of a program leading to licensure they may contact Queens University to discuss the specifics of that matter at 704-337-2200.

Grievance Process

One main objective of the agreement is to make it easier for North Carolina colleges and universities to provide online and distance education options to students in other states per the NC-SARA agreement. The agreement also provides basic protections for students and requires us to provide current and prospective students with contact information for filing complaints with the college, its accrediting agency, and with state agencies that handle complaints in the student’s state of residence.

Students are advised to begin the complaint process at the institutional level. In communicating specific concerns, complaints, and grievances, students are encouraged to follow established policies and procedures outlined in the online Queens Student Handbook, Academic Catalog and the Queens University Honor Code. The general student grievance process can be found in the Student Handbook (p. 61-62) and Academic Catalog (p. 23-24). The Queens University Honor Code and Academic Catalog describes grievance and appeal procedures for academic problems or grades, academic suspension and other academic policies (Honor Code p. 12-22, Academic Catalog p. 119, 140); harassment and nondiscrimination policy complaints, reports of sexual misconduct (Honor Code p. 24-25, Academic Catalog p. 164); Honor Code violations (Honor Code p. 3-4), financial aid probation or suspension (Honor Code p. 18-20, Academic Catalog p. 249); disability services (Honor Code p. 6, Academic Catalog p. 23-24) and access to educational records (Honor Code p. 20, Academic Catalog p. 26-27). 

Grievance Resolution

For a full description of the student complaint process at Queens University of Charlotte, please view the procedures as stated in the Academic Catalog (page 23).

Complaints may be submitted to:
Dr. Greg D. Pillar
Assistant Provost for University Programs
1900 Selwyn Ave
Charlotte, NC 28274
704-337-2579
pillarg@queens.edu

Federal regulations require us to provide prospective and current students with contact information for filing complaints with the appropriate agency in the state where the student resides. In the unlikely event that the issue is not resolved internally at Queens University of Charlotte, students enrolled in online programs may file complaints with other agencies.

Online students living in NC

North Carolina Post-Secondary Education Complaints
The State Authorization Unit of the University of North Carolina System Office serves as the official state entity to receive complaints concerning post-secondary institutions that are authorized to operate in North Carolina. Complaints received against post-secondary institutions licensed in the state of North Carolina, including Queens University, will be forwarded to the appropriate agency for action.  If you are unable to resolve your complaint through Queens’ grievance procedures, please consult the NCPS-EC Student Complaint Policy for more information on how to complete a complaint form. For more information, send an email to: studentcomplaint@northcarolina.edu.

North Carolina Office of PostSecondary Education Complaints
C/o Student Complaints
910 Raleigh Rd., Chapel Hill, NC 27515-2688
(919) 962-4550
https://www.northcarolina.edu/post-secondary-education-complaints/

Complaint Process for North Carolina Department of Justice
If you are not satisfied with the outcome of the complaint process at Queens University, you may choose to file a complaint with the Consumer Protection Division of the North Carolina Department of Justice

To file a complaint with the Consumer Protection Division of the North Carolina Department of Justice, please visit the State Attorney General’s web page at: http://www.ncdoj.gov/complaint.

The online complaint form for the Consumer Protection Division of the North Carolina Department of Justice can be accessed here.

North Carolina residents may call (877) 566-7226. Outside of North Carolina, please call (919) 716-6000. En Español (919) 716-0058.

If you choose to mail a complaint, please use the following address:

Consumer Protection Division
Attorney General’s Office
9001 Mail Service Center
Raleigh, NC 27699-9001

Out of state online students

If you live outside of North Carolina in a state currently participating in the State Authorization Reciprocity Agreement (NC-SARA) and you are unable to resolve a complaint with Queens or feel that not all issues were resolved with the final disposition, you may file a complaint with your home state. View contact information for each State Authorization Agency per state.

To see if your home state is a NC-SARA member, please review the state map. If a student desires to contact the state portal entity for their home state, contact information for each state authorization liaison in a SARA approved state can be located on the NC-SARA website.

Queens University of Charlotte is approved by North Carolina to participate in the National Council for State Authorization Reciprocity Agreements. NC-SARA is a voluntary, regional approach to state oversight of postsecondary distance education.

SACSCOC Student Complaint Process
Students whose complaint remains unresolved through the internal process at Queens University, also have the right to contact Queens University of Charlotte’s accreditor: The Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)Learn more about the SACSCOC complaint procedure.

The contact information for SACSCOC is:

1866 Southern Lane
Decatur, Georgia 30033-4097
Telephone: 404-679-4500
Website: http://www.sacscoc.org/

In addition to Queens' SACSCOC Accreditation, many of our online academic programs are accredited by other regulatory bodies including:

SARA-NC Complaint Process
Queens University is a member of the State Authorization Reciprocity Agreement - North Carolina (SARA-NC), which is the portal for the North Carolina. Students may also file a grievance through SARA-NC complaints unit. Students should follow the SARA-NC Complaint Process and use the SARA-NC Complaint Form.

Please note: SARA-NC does not resolve complaints about student grades and student conduct violation. These complaints fall under the jurisdiction of institutional policy.

SARA North Carolina
North Caroline State Education Assistance Authority
c/o SARA North Carolina
P.O. Box 14103
Research Triangle Park, NC 27709
Toll-free Telephone: (855) SARA-1-NC (727-2161), toll free
Telephone: (919) 248-4667, local
Website: http://www.saranc.org/
Fax: 919-248-6667
Email for complaints: complaint@saranc.org
Email for all other inquiries: information@saranc.org
Website: www.saranc.org

Professional Licensure Disclosures

In order to comply with U.S. Department of Education regulations, all higher education institutions are required to advise students as to whether their curriculum provides them with the eligibility to apply for a professional license and/or certification in the state for which they plan to practice. If you are not a resident of North Carolina, and you are taking an online course or program leading to professional licensure, Queens University cannot guarantee whether the course or program meets requirements for professional licensure in your state. Queens University recommends that you consult with our program contact or the appropriate licensing agency or board in your state or territory – including states participating in NC-SARA – prior to beginning your course of study.

Each state is unique in its educational licensure requirements. Queens University is willing to discuss with students or prospective students their respective or prospective degree options. Please contact us at 704-337-2200. For more information on state requirements for obtaining educational licensure in a specific state, please consult the state list found on the Professional Licensure page.

General disclosures of programs by state.

Elementary, Middle and Secondary Teacher Education
US Department of Education 
Teacher Education Professional Licensure Boards State by State 
Dixie Abernathy
1900 Selwyn Ave
Charlotte, NC 28274
abernathyd@queens.edu
704-688-2759

Nursing
National Council of State Boards of Nursing 
Nursing Professional Licensure Boards State by State 
Dr. Annette Hines
1900 Selwyn Ave
Charlotte, NC 28274
hinesa@queens.edu
704-337-2369

Program Information by State

Currently, Queens offers the following online programs:

The following state authorization information applies to these programs at Queens. Queens University of Charlotte is committed to complying with other states' authorization regulations. The color-coded map below identifies Queens University of Charlotte's status for each state.

United States State Authorization Map

Color Key

Green
State is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA). As an institutional member of NC-SARA, Queens University of Charlotte is authorized to offer all of its online programs in these states.

Blue
State is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA). As an institutional member of NC-SARA, Queens University of Charlotte is authorized to offer all of its online programs in these states EXCEPT for the following programs:

  • Online Master of Science in Nursing
  • Online RN-BSN

Grey
State is a NOT a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA). As a non-profit institution, Queens is exempt from state authorization requirements. Special licensure requirements may apply in California for the online MSN, RN-BSN and MA in Educational Leadership.

Additional Information by State

California: The state of California is NOT a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA).

Texas: Queens University of Charlotte is not regulated in Texas under Chapter 132 of the Texas Education Code and therefore does not fall under the purview of the Texas Workforce Commission. The online MBA and MA in Communication are compliant with the Texas Higher Education Commission regulations. Special licensure requirements may apply in Texas for the online MSN and MA in Educational Leadership. Contact Admissions at 866-313-2356 to discuss licensure requirements for your state.

International Students

The recognition of foreign degrees, credentials, and online degrees awarded by foreign colleges and universities varies widely across countries. Whereas certain countries recognize foreign degrees and credentials, others do not. Queens University of Charlotte makes every attempt to monitor regulatory requirements related to international authorization for distance education. It is the student's responsibility, however, to determine whether or not a Queens University of Charlotte degree will be recognized by a foreign country for the purpose of employment or enrollment in other educational programs.

For More Information

Queens University of Charlotte is authorized to offer all of its online programs with some state restrictions and exceptions in the following programs:

  • Online Master of Science in Nursing
  • Online RN-BSN

Special licensure requirements may apply in California for the online MSN, RN-BSN and MA in Educational Leadership.

Online Nurse Administrator Track Contact:
Sheryl Cornelius, EdD, MSN, RN, CNE
Charlotte, NC 28274
corneliuss@queens.edu
704-437-0745

Online Educational Leadership Track Contact:
Dixie Abernathy
1900 Selwyn Ave
Charlotte, NC 28274
abernathyd@queens.edu
704-688-2759

To learn more about our online graduate programs, including the Master of Business Administration, Master of Arts in Communication, Master of Science in Nursing, or Master of Arts in Educational Leadership, please call 866-313-2356 to speak to one of our admissions advisors, or request more information.

For more information about Queens and any of our other programs, please call 704-337-2212 to speak with one of our admissions advisors, or request more information

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