{"id":322,"date":"2023-09-15T13:35:07","date_gmt":"2023-09-15T17:35:07","guid":{"rendered":"https:\/\/www.queens.edu\/afford\/?page_id=322"},"modified":"2024-11-25T14:27:13","modified_gmt":"2024-11-25T19:27:13","slug":"student-accounts-faqs","status":"publish","type":"page","link":"https:\/\/www.queens.edu\/afford\/student-accounts-faqs\/","title":{"rendered":"Student Accounts FAQs"},"content":{"rendered":"\n \n\n
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\n \n Can I use my savings account make an electronic tuition payment?\n \n \n \n <\/svg>\n \n <\/span>\n <\/button>\n <\/h3>\n \n \n
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Most banks do not allow drafts on a saving account. Contact your bank to find out if it is allowed. Credit card cash advance checks, brokerage account checks, and home equity line of credit checks cannot be used for electronic check (ACH).<\/p>\n\n<\/div> <\/div>\n <\/div>\n <\/article>\n

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\n \n How do I view my student account balance?\n \n \n \n <\/svg>\n \n <\/span>\n <\/button>\n <\/h3>\n \n \n
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Your student account is viewable online by logging into your Queens MyAccount<\/a>, selecting \u2018Student Accounts\u2019 from the left navigation, then select \u2018Course and Fee Statement\u2019 located on right side of the screen.<\/p>\n\n<\/div> <\/div>\n <\/div>\n <\/article>\n

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\n \n I paid the $50 setup fee for the 4-Month Payment Plan, but the drafts are not coming out. Why not?\n \n \n \n <\/svg>\n \n <\/span>\n <\/button>\n <\/h3>\n \n \n
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You may have skipped the step of setting up the auto draft or the auto draft needs your attention. Paying the fee does not automatically set-up the auto draft. You will have to set-up the draft in the \u2018Auto Payment Payments\u2019 section, enter the amount for the draft, and payment information. If you still need assistance with this, please contact Student Accounts (sfs@queens.edu<\/a>, 704-337-2225).<\/p>\n\n<\/div> <\/div>\n <\/div>\n <\/article>\n

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\n \n I setup the auto draft for the payment plan but I have had to withdraw from the university. Do I need to do anything with the auto draft?\n \n \n \n <\/svg>\n \n <\/span>\n <\/button>\n <\/h3>\n \n \n
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Yes, you will need to deactivate the auto draft in MyAccount<\/a> where you originally setup the auto draft. This is not done automatically.<\/p>\n\n<\/div> <\/div>\n <\/div>\n <\/article>\n

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\n \n I am on the payment plan and need to increase the draft amount. Is this done automatically? How do I edit the amount I am paying?\n \n \n \n <\/svg>\n \n <\/span>\n <\/button>\n <\/h3>\n \n \n
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No, the auto draft amount does not adjust automatically. You will need to log into MyAccount<\/a> where you originally setup the auto draft and select \u2018Edit\u2019 to adjust the draft amount. Any changes to the amount must be done at least 5 days prior to the draft date or the changes will not take effect.<\/p>\n\n<\/div> <\/div>\n <\/div>\n <\/article>\n

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\n \n The credit card I used for the auto draft payment has expired. How do I update my payment information?\n \n \n \n <\/svg>\n \n <\/span>\n <\/button>\n <\/h3>\n \n \n
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You will need to log into MyAccount<\/a> where you originally setup the auto draft and select \u2018Edit\u2019 to update the payment information. Any changes to the payment information must be done at least 5 days prior to the draft date or the changes will not take effect.<\/p>\n\n<\/div> <\/div>\n <\/div>\n <\/article>\n

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\n \n I need a receipt for a previous term to turn in to my employer, but I cannot find it on MyAccount. Where can I get a copy?\n \n \n \n <\/svg>\n \n <\/span>\n <\/button>\n <\/h3>\n \n \n
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Please email sfs@queens.edu<\/a>\u00a0from your Queens email address to request a copy. Please specify the term and year needed.<\/p>\n\n<\/div> <\/div>\n <\/div>\n <\/article>\n

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\n \n I overpaid my student account and a credit is showing. How do I get that refunded to me?\n \n \n \n <\/svg>\n \n <\/span>\n <\/button>\n <\/h3>\n \n \n
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Please email sfs@queens.edu<\/a>\u00a0from your Queens email address to request the refund amount. Be sure to verify your mailing address so that we can be sure it is sent to the correct address.<\/p>\n\n<\/div> <\/div>\n <\/div>\n <\/article>\n

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\n \n I am receiving a scholarship from an outside organization. Where do I tell them to mail the scholarship check?\n \n \n \n <\/svg>\n \n <\/span>\n <\/button>\n <\/h3>\n \n \n
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Please mail the outside scholarship check to: Queens University of Charlotte, Student Financial Services, 1900 Selwyn Ave, Charlotte, NC 28274. Please be sure they include your name and\/or student ID number.<\/p>\n\n<\/div> <\/div>\n <\/div>\n <\/article>\n

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\n \n What if my question is not listed here, who can I contact if I have a question about my student account?\n \n \n \n <\/svg>\n \n <\/span>\n <\/button>\n <\/h3>\n \n \n
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Please contact Student Financial Services (sfs@queens.edu<\/a>, 704-337-2225).<\/p>\n\n<\/div> <\/div>\n <\/div>\n <\/article>\n <\/component>\n\n\n

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