Dining services’ top priority is the safety of the Queens community. All members of our management team, as well as our chefs and culinary leads, have completed ServSafe COVID-19 safety training and Count On Me NC safety training. In addition, our hourly associates will undergo an extensive training before the start of the semester and will participate in ongoing trainings to provide the most up-to-date procedures.
We will continue to offer the same great meal plans with no changes for residents and commuter students, as well as faculty and staff. If a residential student exhibits symptoms or becomes infected, we will coordinate with the Office of Residence Life & Housing to have meals delivered to the student.
In the event of an outbreak on campus, we will adjust our service model as needed, following guidance from the Centers for Disease Control and Prevention, North Carolina, and the Mecklenburg County Health Department.
Following guidelines from the Centers for Disease Control and Prevention, North Carolina, and Mecklenburg County, we have developed the procedures listed below to address the unique needs that COVID-19 presents to our dining operations.
- Face masks will be required to be properly worn while in line and when not eating or drinking.
- One-way traffic flow in and out of every location.
- All dishware and flatware will be disposable.
- All food, dishware, flatware, and condiments will be served to our guests by a Queens Dining associate.
- Beverage cups will be self-serve from dispensers.
- Outside containers or refills will not be permitted.
- Occupancy will be limited to 50 percent of capacity.
- Only credit, debit, Q-cards, Apple Pay and Android Pay will be accepted. Cash will not be accepted at any location.
Young Dining Hall & Trexler Food Court
- Limited, physically distanced seating in Young Dining Hall and the Trexler Food Court on a first-come, first-served basis.
- Dine-in guests will be encouraged to limit their dining experience to 30 minutes.
- Guests in Young Dining Hall will now have the option to take their food to go at no additional cost.
- Young Dining Hall will close from 2 p.m.-4 p.m. daily to allow for cleaning and sanitizing. Students wishing to dine with us during this time, known as Missed Meal, will be able to visit MecklenBurger and Miss Betty’s Market to use a meal swipe.
Einstein Bros Bagels and The Coffee House
- Einstein Bros Bagels will be closed for the Spring 2021 semester.
- The Coffee House will only have to-go options, served by a Queens Dining associate.
Enhanced Cleaning and Sanitation Procedures
- Daily wellness checks and symptom screening will be conducted for all dining services associates before they are permitted to begin working.
- Associates are required to wear face masks and will wash hands and change gloves every 30 minutes, or less.
- Associates will be continuously cleaning tables, chairs, and all high-touch surfaces with sanitizer.
- Sanitizer stations will be available for guests to use at the entrances and exits and in the production areas for associates.
- The culinary team will clean and sanitize surfaces and high-touch areas in the kitchen every 30 minutes.
- Restrooms will be sanitized every 30 minutes.
- Upon closing for the day, the team will disinfect the entire facility.