Royal Return: Frequently Asked Questions | Queens University of Charlotte

Frequently Asked Questions


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Below you will find answers to a list of frequently asked questions regarding Queens' Royal Return blueprint for a safe and successful reopening of campus.

Read below, or jump straight to the following categories: General, Athletics, International Students, Academics, Health & Wellness, Parking, and Residence Halls: Move-In & Policies.


What steps are required to return to campus?  

Beginning with the start of the Fall 2021 semester, we will require the COVID-19 vaccine for all faculty, staff and students who will be on campus during the academic year. We believe this is a critical step in ensuring the health and safety of the entire Queens community, and to our shared goal of returning to campus in the fall at full strength and for the full academic and residential Queens experience. This decision is based on the advice of local, state and national health officials as well as data indicating that the vaccines currently approved under emergency authorization by the U.S. Food and Drug Administration (FDA) provide effective protection against COVID-19 as well as its known variants. If you require a religious or medical exception as outlined by the state of North Carolina, there will be an opportunity for you to request that exemption.   Please refer to our Vaccination Information and Exemption Requests page for further information.  Students can email their exemption requests to and faculty/staff can send their requests to  For students and employees who fall into this category, there will be additional safety precautions in place for you to follow. Please see our College Vaccination Dashboard to see what other schools are doing and for tracking information about Queens vaccination status.

Students and employees who have been given an exemption from the vaccine requirement must be tested for COVID-19 before the start of the spring semester (we will schedule specific days for testing to be conducted on campus).

Do commuter/non-residential students need to participate in the testing protocol?

Per our testing protocol, all unvaccinated students (including commuter and graduate students) who have been given an exemption from the vaccine requirement and who are coming to campus for classes are required to participate in entry testing, as well as weekly survey testing if you are asked to do so. 

Will visitors be allowed on campus? 

Yes. However, to maintain the safety of our campus community, visitors on campus will be asked to follow our health and safety guidelines. If you are interested in scheduling a tour at Queens, please click here.


Do athletes have different requirements for the pre-arrival period and while on-campus? 

Specific details for athletes will be shared by your sports coaches. In general, Athletics department staff and student-athletes will follow the Queens institutional policy for return (including a COVID-19 testing protocol), and Queens Athletics will continue to follow NCAA and conference guidelines regarding the start of practices, training, and competitions.  

Are parents or fans allowed to attend games and competitions? 

Queens will ask all guest to wear a mask for indoor sporting events regardless of vaccination status. Outdoor events masking is encouraged along with other risk mitigation for vaccinated and unvaccinatedWe will continue to follow state and local guidance when determining what events will be open to the public. 

Are there any plans for the Levine Center to open? 

Yes. The Levine Center will open for specific supervised activities, including academic classes, athletic practices and contests, bookstore, fitness center, pool etc. Based on CDC or NCDHHS guidance, areas of the Levine Center may need to be closed from time-to-time to limit mass gatherings or risks of exposure.


Will changes related to COVID-19 affect international students? 

Per the CDC, “All air passengers coming to the United States, including U.S. citizens and fully vaccinated people, are required to have a negative COVID-19 test result no more than 3 days before travel or documentation of recovery from COVID-19 in the past 3 months before they board a flight to the United States.” Click here for more details. 

Students traveling by plane from abroad who are not fully vaccinated will shelter-in-place for the first 7 days after arrival in the US and will be tested 3-5 days after arrival per updated CDC recommendations. Students who are fully vaccinated are not required to shelter-in-place on arrival, but will be tested 3-5 days after arrival. International students should pay attention to any changes in travel or entry restrictions imposed by governments or airlines which might affect your travel or arrival. When making your travel plans, we strongly recommend that you purchase changeable or refundable flights, or travel insurance.  

What are the limits for international students with regards to online coursework for the Spring 2021? 

As Queens’ goal is a return to normal campus operationsinternational students on F-1 and J-1 visas must comply with the standard limits of no more than 1 online course counting toward full-time enrollment. Please contact your academic advisor if you are having trouble finding or getting into on-campus courses.   

Are there any travel restrictions facing international students trying to return to the US, or special documents needed to enter? 

While there are entry bans on individuals from certain countries, F-1 visa holders are automatically qualified for a National Interest Exemption (NIE) and should be able to enter the US with their valid passport, visa and I-20, as well as proof of a negative COVID test or recent recovery (see FAQ above for information on pre-travel testing).  

J-1 and other nonimmigrant visa holders will need a NIE in order to travel to the US. Students must request a NIE directly from the US consulate or embassy that issued their visa (they may also ask for a NIE when applying for their visas- if you already have your visa check the bottom to see if there is an NIE notation on it). Go to the web site for the US consulate and search for NIE instructions. In most cases NIE requests are made by email directly to the US consulate following consulate guidelines and instructions. 

Click here for information on National Interest Exemptions. 

Remember that even if granted a NIE, travelers must still have valid passports, visas, and supporting documents (I-20 for F-1 students or DS-2019 for J-1 students) in order to travel to the US. NIE approval alone is not sufficient. 

 We also advise that you travel with a copy of your Fall course schedule. We do acknowledge that the situation remains dynamic and government or airline restrictions could change in the future and impact travel and arrival plans. For this reason, we are recommending that students purchase changeable or refundable flights, or travel insurance, when making travel arrangements.


How can I find out if my courses are online or in-person?  

You may check the modality of courses using the online course search tool, and you can also expect to receive further communication from your course instructors in early August.   

What will classrooms be like?  

Classrooms have been returned to normal capacities for the Fall of 2021.  However, Queens has invested significantly in technology enhancements to better facilitate instruction for all courses regardless of modality.

Will low-residency graduate programs have in-person residencies?   

Yes, all low-residency graduate programs will run residency sessions as scheduled.  

If you are a student that is not been vaccinated (and has been approved for a medical or religious exemption) how will you complete your courses? 

All students, regardless of vaccination status, will complete courses based on the assigned modality. 

Will we be able to study in the library?  

Students will have access to library resources including study spaces. However, as students, faculty and staff will need to adhere to Covid guidelines and density limits within the library, there may be times when that access is limited.  

For students who missed the opportunity to travel abroad with the John Belk International Program (JBIP), will they be given another opportunity when it's safe to travel?  

All John Belk International Program travel has been suspended through Summer 2021. We hope that conditions will allow us to resume these experiences for students in Spring/Summer 2022. More information regarding 2022 JBIP experiences will be shared by the Pulliam Center for International Education in late August/early September. In the meantime, all students are encouraged to engage in virtual international experiences and if a student will be unable to travel on a JBIP program before graduation, they may apply to utilize JBIP funding to cover up to $1,500 for the cost of an approved virtual international experience. Please contact the Pulliam Center for International Education for more information.


How do I contact the Health & Wellness Center? How will I receive general care this semester? 

Call HWC for an appointment 704-337-2220. Walk-ins will be seen for extreme emergencies only. Appointments will be based upon urgency and staff availability. Students may be assessed by a nurse via phone for COVID-19 symptoms. The nurse will refer you for testing, prescribe quarantine protocols and recommend the relevant intervention if a test is not warranted. Non-COVID-19 health conditions will be scheduled for an in-person visit with a nurse or physician. All students, regardless of assessment, will receive a follow-up phone call in 24-48 hours.  

How do I report COVID symptoms or exposure? 

Faculty and staff who have COVID-19 symptoms or have confirmed exposure to someone:   

  • Do not come to campus, or if on campus, leave immediately and notify your supervisor.   
  • Inform your supervisor and the COVID-19 Response Team at 
  • Complete the monitoring form and check in to be cleared to return to campus.   

If a commuter/non-residential student has been exposed to COVID-19 or is exhibiting COVID-19 symptoms:   

  • Do not come to campus, or if on campus, leave immediately.   
  • Notify Health & Wellness Center by email to or (704) 337-2220. Isolate or quarantine at home.   
  • Consult with your primary care provider or be referred to a Novant telehealth resource. See the daily online symptom check for specific instructions.   
  • Complete the monitoring form and check in to be cleared to return to campus. 

If a residential student has been exposed to COVID-19 or is exhibiting COVID-19 symptoms:   

  • The student should call campus police.   
  • Monday – Friday 9:00 a.m. - 5:00 p.m.: Health and wellness staff will follow up with the student to confirm symptoms.   
  • After 5:00 p.m.: A residence life professional staff member on duty will follow up with student to confirm symptoms and coordinate isolation plan if necessary.   
  • If the student is symptomatic or tests positive for COVID-19, contact tracers will work with the student to identify people they were in close contact with two days prior to their symptoms beginning or a positive test.

What mental health resources will be available to students, faculty and staff? 

Counseling visits for students will all be in-person and scheduled through

Faculty and staff should refer to the Employee Assistance Program or their personal health care providers. 

Will we be tested for COVID-19 throughout the semester? How often?  

Queens has revised our survey testing program that will be used during the Fall 2021 semester to monitor asymptomatic COVID-19 cases and to identify potential clusters of cases early.   

Each week, up to 25% of our students, faculty, and staff who are unvaccinated will be randomly selected to participate in this testing program. In addition, enhanced testing will be performed on student athletes, coaches and trainers in accordance with conference approved guidelines.   

If an asymptomatic student or employee tests positive as a participant in the survey testing program, they should seek the guidance of their primary care physician and will be required to follow the quarantine and self-isolation procedures established by the university. Additional tests may be done based on an assessment of the individual’s close contacts.


When will we know about parking passes? 

First year students who have asked for an exception will be notified between 11/30 and 12/2. 

Can we get a parking pass for students from far out of state in case they need to leave campus quickly? 

At this time, because of limited parking available on campus, first year students that did not request or meet the criteria for an exception are not allowed to have a parking decal. We are continually monitoring the available parking and may update this policy at a later date. 

How is campus parking going to be monitored with off campus athletes that are on campus for athletes? 

They are required to purchase a commuter decal – all commuters are. We will be monitoring commuter parking as we always do – looking for a current valid decal and that they are parked in a commuter lot.


How will the move-in process work? 

Move-in will resume a more normal process, with some changes to protect campus members reflective of current CDC guidelines and Charlotte’s transmission rate. 

  1. COVID-19 testing upon arrival to campus will be required for all unvaccinated students prior to moving on campus. Location of testing will be communicated based on your arrival date instructions. 
  2. In accordance with the CDC guidelines, masks are required for all students, family or guests assisting with move-in, and employees assisting with move-in, regardless of vaccination status.
  3. Students and guests who are unvaccinated should remain socially distant and follow all procedures for unvaccinated community members. 

See student testing section on theHealthy Campus page to review the requirements regarding testing and isolation upon return to campus.

Are my parents and family allowed to help with move-in? 

Guests will be allowed to assist with move-in. They are required to follow all current policies and procedures, including wearing masks and practicing protocols for unvaccinated individuals, if applicable. Guests who are unvaccinated should weigh their own risk of coming to a congregate living setting.

When can I move into my residence hall? 

Residential students will follow the below move in schedule:  Unvaccinated or partially vaccinated should report to noted testing site. 

  • Tuesday, August 10, 2021, from 9am – 7pm Head Resident Assistants and International students who require to quarantine, Testing locations Levine Center Lobby 
  • Saturday, August 14, 2021, from 9am – 12pm Early arrival athletes, Resident Assistants, Thrive Mentors. Testing locations Levine Center lobby 
  • Thursday, August 19, 2021, from 9am – 5pm Thrive Participants. Testing locations at Health and Wellness 
  • Monday, August 23, 2021, from 9am – 5pm ROAR / CUB / SGA. Testing locations Health and Wellness 
  • Tuesday, August 24, 2021, from 2pm – 7pm International students attending orientation. Testing locations Health and Wellness 
  • Thursday, August 26, 2021, from 9am – 12pm Entering Freshmen and transfer students Testing location of Levine lobby 
  • Saturday, August 28, 2021, from 9am – 8pm Returning Students Testing location Levine lobby 

Can off-campus students visit on-campus residence halls? 

Visitors will be allowed in the residence halls. It is highly recommended. That all visitors on campus be vaccinated. All visitors, regardless of vaccination status, must be masked indoors and follow all policies and procedures outlined in the Royal Return Plan.  

Will study spaces and common areas be open in residence halls? 

Yes, study spaces and common areas will be open. 

When will we receive updated information about housing?  

Please pay attention to all move-in instructions, which will be sent to your Queens email address. 

How many students will be in each dorm room?  

Residence hall rooms will be filled at regular capacity.    

Will emotional support animals be allowed? 

Students who have been approved to have emotional support animals will still be guaranteed this accommodation in the spring semester. Students will be expected to proactively plan ahead for care of their approved animals if they are asked to quarantine or isolate on campus.

Will members of sports teams be living together? 

We will resume regular housing assignments and thus sports teams will not necessarily be housed together.  

Will clubs and organizations be allowed to have events? 

Student Engagement will largely resume normal in-person activities and processes for 2021-2022, with procedures that reflect current CDC recommendations and Charlotte’s transmission rate. Unvaccinated participants in any activities must follow the above protocols and wear a mask and socially distance of at least six feet. Please see the Student Engagement MyQueens page for information in participating in clubs, organizations, or hosting an event with Student Engagement per usual procedures.


So you are in quarantine…now what? Quarantine life is not easy, and we know that! It can be difficult to find ways to fill the days and nights of quarantine all while maintaining your physical, mental, and emotional health. This page includes many self-help resources, links to virtual support, and coping skills and activities. Traditional resources on campus will continue to be available to you (virtually)! 

If you have questions regarding your physical health or restrictions and limits to quarantine or isolation, please reach out to the Health and Wellness Center at 704-337-2220. Virtual counseling services with the counselors at Queens’ Health and Wellness Center continue to be available to you. Please email to schedule an appointment to discuss any clinical mental health concerns. 

We appreciate your commitment to doing your part to keep others safe and healthy while you recover in quarantine! 

What can I bring with me to quarantine? 

From the office of Residence Life and Housing: 

  • A personal thermometer​ 
  • A set of XL twin sheets to take to quarantine housing as well as a personal pillow and blanket​ 
  • Enough clothing for two weeks ​ 
  • Prescription medication​
  • Personal hygiene supplies​, do not forget hand soap!
  • Towels and washcloths​
  • Important documents such as passport or medical documents​
  • Cell phone/charger, laptop/charger, textbooks, and anything you need for coursework​ 

Self-Help Resources and Virtual Support Networks 

  • Refreshr: Website for college students to send personal videos of encouragement to other students across the country 
  • Warmlines: Warmlines were created to give people support when they just need to talk to someone. Speaking to someone on these calls are typically free, confidential, and run by people who understand what it is like to struggle with mental health problems. 
  • Meditation/mindfulness apps: Headspace, Calm, MyLife Meditation, Insight Timer 
  • Other mental health apps: WoeBot, Sanvello, Happify, PTSD Coach Critical reviews of mental health apps: click here 

Coping Skills and Activities 


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