Royal Return: Frequently Asked Questions | Queens University of Charlotte

Frequently Asked Questions


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Below you will find answers to a list of frequently asked questions regarding Queens' Royal Return blueprint for a safe and successful reopening of campus.

Read below, or jump straight to the following categories: General, Athletics, International Students, Academics, Health & Wellness, Parking, and Residence Halls: Move-In & Policies.


What steps are required to return to campus?  

Prior to returning to campus, everyone must sign the community covenant. Students and employees must be tested for COVID-19 before the start of the spring semester (we will schedule specific days for testing to be conducted on campus). In addition, we are asking all students who are returning for in-person learning (both residential and commuter students) to begin return-to-campus preparations two weeks in advance of their planned arrival. During that 14-day period, students should shelter-in-place, and report in via our daily symptom checker. Queens’ Reopening Task Force strongly advises that all community members get a current flu shot before the start of the spring semester. Finally, you can help slow the spread of COVID-19 by downloading the SlowCOVIDNC Exposure Notification app, which will notify you if you have been in close contact with someone who has shared a positive COVID-19 test result in the app.

Do commuter/non-residential students need to participate in the testing protocol?

Per our testing protocol, all students (including commuter and graduate students) who are coming to campus for classes are required to participate in entry testing, as well as weekly survey testing if you are asked to do so.

Is the 14-day pre-arrival self-quarantine required? 

Reporting symptoms (or lack thereof) via the daily symptom checker is required. In order to minimize the chance of an outbreak once everyone returns to campus, we ask that you shelter-in-place as much as possible during the 14-day pre-arrival period.  

Where are masks required on-campus? 

Face masks should be properly worn while on campus, including outside of buildings and inside buildings unless in private residence hall rooms and offices. Masks should be properly worn in your room or office when someone else is present. 

When do faculty and staff return to campus? 

Each office has developed a coverage plan and schedule for the spring semester. Offices will continue to leverage remote work, rotating and/or staggered scheduling, and alternative work locations when feasible to reduce office density. Specific return dates for each area will be communicated by the leadership in that area, as employees continue to work-from-home in the interim.  

What if I’m in a high-risk category? 

Faculty and staff who are in a CDC High Risk Categories, have a high-risk member of their household, or who have other special circumstances may seek a workplace adjustment through the reasonable accommodation process, including working remotely for the spring semester by discussing their situation with their supervisor and then emailing Teri Orsini for additional instructions. Note: When requesting an accommodation, it is important that HIPPA Privacy Rules are observed: do not provide personal health information or details regarding your personal situation relating to COVID-19 risk.  

Will visitors be allowed on campus? 

To maintain the safety of our campus community, visitors on campus will be limited during spring semester, except for authorized contractors, campus tours and events that follow allowable health and safety guidelines set by federal, state, and local authorities. If you are interested in scheduling a tour at Queens, please click here.


Do athletes have different requirements for the pre-arrival period and while on-campus? 

Specific details for athletes are on the Athletics page of the Royal Return plan. In general, Athletics department staff and student-athletes will follow the Queens institutional policy for return (including a COVID-19 testing protocol), and Queens Athletics will continue to follow NCAA and conference guidelines regarding the start of practices, training, and competitions. This will be a phased approach, and is dependent on the collaboration among sport coaches, sports medicine, sports performance personnel and student-athletes. 

Will athletes be able to train during the shelter-in-place time?  

No, we’ll be asking everyone to maintain the Shelter in Place order until results are received. 

Are parents or fans allowed to attend games and competitions? 

Queens will follow state and local guidance when determining what events will be open to the public. The current executive orders allow 25 spectators to be in attendance at athletic events held in the Levine Center. Those 25 spectators will have to be on a pre-determined pass list and will have to consent to health screening (temperature check & questionnaire) prior to entry. 

Are there any plans for the Levine Center to open? 

The Levine Center will open for specific supervised activities, including academic classes, athletic practices and contests, bookstore, etc. Other areas of the Levine Center will remain closed until mass gathering limits increase, consistent staffing can be secured and adequate cleaning protocols can be carried out. Fitness/exercise areas will remain closed until further notice.


Will changes related to COVID-19 affect international students? 

While Queens’ process is the same for all students regarding pre-arrival shelter-in-place and testing prior to the start of the spring semester (see “What steps are required to return to campus?” at the top of this page), students traveling by plane from abroad will shelter-in-place for the first 7 days after arrival in the US and will be tested 3-5 days after arrival per updated CDC recommendations. Click here for more details. International students should pay attention to any changes in travel or entry restrictions imposed by governments or airlines which might affect your travel or arrival. When making your travel plans, we strongly recommend that you purchase changeable or refundable flights, or travel insurance. 

What are the limits for international students with regards to online coursework for the Spring 2021? 

The US Student and Exchange Visitor Program (SEVP) has not yet issued guidance regarding spring coursework for students on F-1 visas. Therefore, we are advising international students to register for as many on-campus/hybrid courses as you can to be best positioned should the guidance indicate the regular limitations are back in effect (the regular limit is that no more than 1 online course may count toward full-time enrollment). Please contact your academic advisor if you are having trouble finding or getting into on-campus/hybrid courses. The Pulliam Center for International Education will email all F-1 students with update when we receive them and we will also update these FAQ’s.   

Are there any travel restrictions facing international students trying to return to the US, or special documents needed to enter? 

The entry bans on individuals who have been in China and Brazil in the 14 days prior to entering the US remain in place and present an obstacle for students currently in those countries. F-1 students in any other country should currently be able to enter with their valid F-1 visa and I-20. We also advise that you travel with a copy of your Spring course schedule. We do acknowledge that the situation remains dynamic and government or airline restrictions could change in the future and impact travel and arrival plans. For this reason, we are recommending that students purchase changeable or refundable flights, or travel insurance, when making travel arrangements.


When will spring semester start and end? 

Spring semester will begin classes on Tuesday, January 19, 2021, for all undergraduate and sixteen-week graduate courses. Our fully online graduate programs will start their first eight-week session as scheduled on January 11. To prioritize health and safety and to limit travel away from campus there will be no spring break this year. Final exams will occur as scheduled from April 27 through May 4. 

Will we have spring break? 

To prioritize health and safety and to limit travel away from campus, there will be no spring break this year.  

How can I find out if my courses are online or in-person? 

You may check the modality of courses using the online course search tool, and you can also expect to receive further communication from their course instructors in early January.  

What will classrooms be like? 

Queens has invested significantly in technology enhancements to facilitate interaction between in-person and remote students. For example, we have up-fitted 55 of our classrooms with new technology to enhance hybrid learning so that students in-person and online can participate together in class discussions. These classrooms have OWL cameras that broadcast the entire classroom, allowing students online to see and hear the professor and students in the classroom.  

In addition, classrooms will be modified or marked to accommodate reduced density and physical distancing, furniture in offices and common spaces may also be modified for physical distancing, students and faculty will be required to wear face masks, and sanitizing resources will be placed in all classrooms for use by students and faculty to clean their areas before/after use.  

Will low-residency graduate programs have in-person residencies in January?  

No, all low-residency graduate programs will run any January residency sessions virtually. 

Will there be an online option available for students who choose to stay at home? 

Students who would like to request a change in course modality for Spring 2021 due to concerns related to the COVID-19 pandemic should fill out the following form: Request for spring 2021 course modality change. Requests will be reviewed on a case by case basis. Students will hear from Kristina Siarzynski-Ferrer, Associate Dean for Student Success, or Jessica Capobianco, Director of Student Accessibility Services, once their request has been reviewed. Students can email with any questions or concerns.  

If you are a student that is considered high risk, can you request your classes to be streamed virtually?  

Students who would like to request a change in course modality for Spring 2021 due to concerns related to the COVID-19 pandemic should fill out the following form: Request for spring 2021 course modality change. Requests will be reviewed on a case by case basis. Students will hear from Kristina Siarzynski-Ferrer, Associate Dean for Student Success, or Jessica Capobianco, Director of Student Accessibility Services, once their request has been reviewed. Students can email with any questions or concerns. 

Are all student services available for students that chose the online/remote option? 

Yes, all student services will be available to students whether they are on campus or enrolled in online courses. 

Are there any restrictions for commuter/non-residential students while on campus?

When you are on campus between classes or using campus facilities, please find a place where you can remain physically-distant and please continue to wear your mask. The dining services are open for you to purchase meals as always.  There is limited seating throughout campus buildings and as weather permits – outside is a good option as well.  We recognize in our current environment it is more difficult to find a place to study or participate in your online courses, but if you are staying on campus, we encourage you to look around for the best option that suits your needs while following the rules.

Will we be able to study in the library? 

Students will have access to library resources including study spaces. However, as students, faculty and staff will need to adhere to social distancing guidelines and density limits within the library, there may be times when that access is limited. 

Will students be able to access art studios for coursework such as ceramics and fine arts? 

Students will have access to specialized spaces on campus. However, students, faculty and staff will need to adhere to all COVID protocols including social distancing guidelines, the utilization of specialized safety equipment, and density limits in the various studios, labs, and practice rooms on campus. These requirements may at times therefore limit access to these spaces. 

For students who missed the opportunity to travel abroad with the John Belk International Program (JBIP), will they be given another opportunity when it's safe to travel? 

All John Belk International Program travel has been suspended through Summer 2021. We hope that conditions will allow us to resume these experiences for students in Fall/Winter 2021. In the meantime, all students are encouraged to engage in virtual international experiences and if a student will be unable to travel on a JBIP program before graduation, they may apply to utilize JBIP funding to cover up to $1,500 for the cost of an approved virtual international experience. Please contact the Pulliam Center for International Education for more information.


How do I contact the Health & Wellness Center? How will I receive general care this semester? 

Call HWC, depending on the level of urgency and staff availability, you will either be immediately transferred to a nurse, or an appointment will be scheduled. Students will be assessed via phone for COVID-19 symptoms. The nurse will refer you for testing, prescribe quarantine protocols and recommend the relevant intervention if a test is not warranted. Non-COVID-19 health conditions will be scheduled for a virtual, telehealth visit with a nurse or physician. All students, regardless of assessment, will receive a follow-up phone call in 24-48 hours.  

How do I report COVID symptoms or exposure? 

Faculty and staff who have COVID-19 symptoms or have confirmed exposure to someone:  

  • Do not come to campus, or if on campus, leave immediately and notify your supervisor.  
  • Inform your supervisor and the COVID-19 Response Team at 
  • Complete the monitoring form and check in to be cleared to return to campus.  

If a commuter/non-residential student has been exposed to COVID-19 or is exhibiting COVID-19 symptoms:  

  • Do not come to campus, or if on campus, leave immediately.  
  • Notify Health & Wellness Center by email to or (704) 337-2220. Isolate or quarantine at home.  
  • Consult with your primary care provider or be referred to a Novant telehealth resource. See the daily online symptom check for specific instructions.  
  • Complete the monitoring form and check in to be cleared to return to campus.  

If a residential student has been exposed to COVID-19 or is exhibiting COVID-19 symptoms:  

  • The student should call campus police.  
  • Monday – Friday 9:00 a.m. - 5:00 p.m.: Health and wellness staff will follow up with the student to confirm symptoms.  
  • After 5:00 p.m.: A residence life professional staff member on duty will follow up with student to confirm symptoms and coordinate isolation plan if necessary.  
  • If the student is symptomatic or tests positive for COVID-19, contact tracers will work with the student to identify people they were in close contact with two days prior to their symptoms beginning or a positive test.  

What mental health resources will be available to students, faculty and staff? 

Counseling visits will all be virtual and scheduled through 

Will we be tested for COVID-19 throughout the semester? How often?  

Queens has developed a survey testing program that will be used during the full spring 2021 semester to monitor asymptomatic COVID-19 cases and to identify potential clusters of cases early.  

Each week, up to 10% of our students, faculty, and staff will be randomly selected to participate in this testing program. In addition, enhanced testing will be performed on student athletes, coaches and trainers in accordance with conference approved guidelines.  

If an asymptomatic student or employee tests positive as a participant in the survey testing program, they should seek the guidance of their primary care physician and will be required to follow the quarantine and self-isolation procedures established by the university. Additional tests may be done based on an assessment of the individual’s close contacts.


When will we know about parking passes? 

First year students who have asked for an exception will be notified between 11/30 and 12/2. 

Can we get a parking pass for students from far out of state in case they need to leave campus quickly? 

At this time, because of limited parking available on campus, first year students that did not request or meet the criteria for an exception are not allowed to have a parking decal. We are continually monitoring the available parking and may update this policy at a later date. 

How is campus parking going to be monitored with off campus athletes that are on campus for athletes? 

They are required to purchase a commuter decal – all commuters are. We will be monitoring commuter parking as we always do – looking for a current valid decal and that they are parked in a commuter lot.


How will the move-in process work? 

To every extent possible, spring move-in will be a contactless process that consists of two steps for residential students.  

  1. COVID-19 testing upon arrival to campus (15-minute appointment)
  2. Moving into the residence halls (30-minute appointment)  

See student testing section on the Healthy Campus page to review the requirements regarding testing and isolation upon return to campus.  

Are my parents and family allowed to help with move-in? 

For the safety of the broader residential population, guests will not be allowed in the residence halls during the move-in process. Guests are allowed on campus during move-in and may assist in unloading belongings outside of residence halls. Please stay tuned for detailed move-in information sent via University email.  

When can I move into my residence hall? 

Residential students will move on campus based on building location and student population. Roommates and suitemates will be assigned either the same or neighboring appointment so students can be tested and quarantine at the same time.  

Winter and spring athletes will move on campus by team on the following days:  

  • Saturday, December 26  
  • Sunday, January 3  
  • Tuesday, January 5  
  • Friday, January 8  
  • Monday, January 11  
  • Wednesday, January 13  
  • Friday, January 15  

International students (unless part of a winter or spring sport) will move on campus on the following day:  

  • Monday, January 11  

All other students will move on campus on the following days:  

  • Thursday, January 14  
  • Saturday, January 16  
  • Sunday, January 17  

Can off-campus students visit on-campus residence halls? 

Visitors are not allowed inside the residence halls in any capacity. Residential students are only eligible to enter their assigned residence hall. Please check this site often for information about move-in and move-out regulations. For other policies and expectations, please visit the Campus and Housing page in the Royal Return plan. 

Will study spaces and common areas be open in residence halls? 

Until further notice, the study spaces and lobbies of each residence hall will be unavailable for student use. 

When will we receive updated information about housing?  

For students already assigned housing for the spring 2021 semester, move-in appointments were sent to students via email on Friday, November 20, 2021. Students who have not yet been assigned to housing for the spring 2021 semester will receive their housing assignments and move-in appointments no later than Friday, December 18, 2021 via email. 

How many students will be in each dorm room?  

We have modified housing assignments to accommodate mostly singles with limited doubles. No more than two students will be assigned to any residential room at any time.   

If my student moved off campus, signed a year-long lease and therefore cannot move back until Fall 2021, will their scholarship be affected by this? 

Questions related to scholarships should be directed to Student Financial services. 

Will emotional support animals be allowed? 

Students who have been approved to have emotional support animals will still be guaranteed this accommodation in the spring semester. Students will be expected to proactively plan ahead for care of their approved animals if they are asked to quarantine or isolate on campus. 

If I was assigned Northwest Hall for the fall semester, where will I be assigned for the spring semester? 

Northwest residents have been relocated to Byrum Hall or Wireman Hall to accommodate quarantine and isolation space on campus. Students will not be charged for this upgrade and should plan to pay the Northwest Hall rate. 

Will members of sports teams be living together? 

Yes, athletes on the same team will be housed together whenever possible. It’s possible that athletes on different teams will be housed together if their teams are located within close proximity in the residence halls.  

Will clubs and organizations be allowed to have events? 

Student engagement will take a phased approach for all student-led events this fall; the opening phase will be 100% virtual for at least the first three (3) weeks of the semester. In this initial phase, there will be no in-person, student-led, campus events regardless of whether they are indoor or outdoor.  

After the first three weeks of classes, student engagement and the COVID-19 Response Team will evaluate state and local recommendations as well as the campus climate to determine if hybrid events are possible.

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