Royal Return: Frequently Asked Questions | Queens University of Charlotte

Frequently Asked Questions


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The following are frequently asked questions regarding the Royal Return blueprint for a safe and successful return to campus.

Read below, or jump straight to the following categories: General, Athletics, International Students, Academics, Health & Wellness, Parking and Residence Halls: Move-In & Policies.


What steps are required to return to campus?

We do require the COVID-19 vaccine and booster shot for all faculty, staff and students who will be on campus during the academic year. We believe this is a critical step in ensuring the health and safety of the entire Queens community, and to our shared goal of returning to campus in the fall at full strength and for the full academic and residential Queens experience. This decision is based on the advice of local, state, and national health officials as well as data indicating that the vaccines currently approved under emergency authorization by the U.S. Food and Drug Administration (FDA) provide effective protection against COVID-19 as well as its known variants. If you require a religious or medical exception as outlined by the state of North Carolina, there will be an opportunity for you to request that exemption. Please refer to our Vaccination Information and Exemption Requests page for further information. Students can email their exemption requests to and faculty/staff can send their requests to For students and employees who fall into this category, there will be additional safety precautions in place for you to follow. Please see our College Vaccination Dashboard to see what other schools are doing and for tracking information about Queens vaccination status.

Do commuter/non-residential students need to participate in the testing protocol?

Per our testing protocol, all students (including commuter and graduate students) who have symptoms or who have been in close contact with a confirmed COVID positive individual should be tested. Additionally, if community conditions warrant surveillance testing, commuter and non-residential students may be selected to participate in surveillance testing. 

Will visitors be allowed on campus? 

Yes. However, to maintain the safety of our campus community, visitors on campus will be asked to follow our health and safety guidelines. If you are interested in scheduling a tour at Queens, please navigate to our Visit Campus webpage.


Do athletes have different requirements for the pre-arrival period and while on-campus?

Specific details about athletes will be shared by your sports coaches. In general, Athletics department staff and student-athletes will follow the Queens institutional policy for return (including a COVID-19 testing protocol), and Queens Athletics will continue to follow NCAA and conference guidelines regarding the start of practices, training, and competitions.

Are parents or fans allowed to attend games and competitions? 

Yes, however if community conditions change, Queens may limit capacity and/or ask all guests to wear a mask for indoor sporting events regardless of vaccination status. Outdoor events masking is encouraged along with other risk mitigation for vaccinated and unvaccinated. We will continue to follow state and local guidance when determining what events will be open to the public.

Are there any plans for the Levine Center to open? 

Yes. The Levine Center will open for regular activities, including academic classes, athletic practices and contests, bookstore, fitness center, pool etc. Based on CDC or NCDHHS guidance, areas of the Levine Center may need to be closed from time-to-time to limit mass gatherings or risks of exposure.


Will changes related to COVID-19 affect international students? 

Per the CDC (June 12, 2022), the CDC no longer requires air passengers coming to the United States to have a negative COVID-19 test result before travel or documentation of recovery from COVID-19 in the past 3 months before they board a flight to the United States.” 

Students traveling by plane from abroad who are not fully vaccinated will shelter-in-place for the first 7 days after arrival in the US and will be tested 3-5 days after arrival per updated CDC recommendations. Students who are fully vaccinated are not required to shelter-in-place on arrival but will be tested 3-5 days after arrival.  International students should pay attention to any changes in travel or entry restrictions imposed by governments or airlines which might affect your travel or arrival. When making your travel plans, we strongly recommend that you purchase changeable or refundable flights, or travel insurance.

What are the limits for international students with regards to online coursework for the Spring 2023?

As Queens’ goal is a return to normal campus operations, international students on F-1 and J-1 visas must comply with the standard limits of no more than 1 online course counting toward full-time enrollment. Please contact your academic advisor if you are having trouble finding or getting into on-campus courses.

Are there any travel restrictions facing international students trying to return to the US, or special documents needed to enter? 

While there are entry bans on individuals from certain countries, F-1 visa holders are automatically qualified for a National Interest Exemption (NIE) and should be able to enter the US with their valid passport, visa, and I-20, as well as proof of a negative COVID test or recent recovery (see FAQ above for information on pre-travel testing).  

J-1 and other nonimmigrant visa holders will need a NIE in order to travel to the US. Students must request a NIE directly from the US consulate or embassy that issued their visa (they may also ask for a NIE when applying for their visas- if you already have your visa check the bottom to see if there is an NIE notation on it). Visit the US consulate website and search for NIE instructions. In most cases NIE requests are made by email directly to the US consulate following consulate guidelines and instructions. 

Remember that even if granted a NIE, travelers must still have valid passports, visas, and supporting documents (I-20 for F-1 students or DS-2019 for J-1 students) in order to travel to the US. NIE approval alone is not sufficient. 

We also advise that you travel with a copy of your Fall course schedule. We do acknowledge that the situation remains dynamic, and government or airline restrictions could change in the future and impact travel and arrival plans. For this reason, we are recommending that students purchase changeable or refundable flights, or travel insurance, when making travel arrangements.


How can I find out if my courses are online or in-person?  

You may check the modality of courses using the online course search tool, and you can also expect to receive further communication from your course instructors in early August.

What will classrooms be like?  

Classrooms have been returned to normal capacities for the Fall of 2022.  However, Queens has invested significantly in technology enhancements to better facilitate instruction for all courses regardless of modality.

Will low-residency graduate programs have in-person residencies?   

Yes, all low-residency graduate programs will run residency sessions as scheduled.

If you are a student that is not been vaccinated (and has been approved for a medical or religious exemption) how will you complete your courses? 

All students, regardless of vaccination status, will complete courses based on the assigned modality. 

Will we be able to study in the library?  

Students will have access to library resources including study spaces. However, as students, faculty and staff will need to adhere to COVID guidelines and density limits within the library, there may be times when that access is limited.  

For students who missed the opportunity to travel abroad with the John Belk International Program (JBIP), will they be given another opportunity when it's safe to travel?  

All John Belk International Program travel will resume for students in Spring/Summer 2022-2023 as conditions in destination countries and travel restrictions allow. More information regarding 2022-2023 JBIP experiences will be shared by the Pulliam Center for International Education in late August/early September. In the meantime, all students are encouraged to engage in virtual international experiences and if a student will be unable to travel on a JBIP program before graduation, they may apply to utilize JBIP funding to cover up to $1,500 for the cost of an approved virtual international experience. Please contact the Pulliam Center for International Education for more information.


How do I contact the Health & Wellness Center? How will I receive general care this semester? 

Call HWC for an appointment 704-337-2220. Walk-ins are welcome and telehealth visits may be used. Appointments will be based upon urgency and staff availability. Students may be assessed by a nurse via phone for COVID-19 symptoms. The nurse will refer you for testing, prescribe quarantine protocols and recommend the relevant intervention if a test is not warranted. Non-COVID-19 health conditions will be scheduled for an in-person visit with a nurse or physician. All students, regardless of assessment, will receive a follow-up phone call in 24-48 hours.

How do I report COVID symptoms or exposure? 

If a residential student has been exposed to COVID-19 or is exhibiting COVID-19 symptoms:   

  • The student should call Student Health and Wellness at 704-337-2220.
  • Monday – Friday 9:00 a.m. - 6:00 p.m.: Health and wellness staff will follow up with the student to confirm symptoms.
  • After 6:00 p.m.: A residence life professional staff member on duty will follow up with student to confirm symptoms and coordinate isolation plan if necessary.
  • If the student is symptomatic or tests positive for COVID-19, contact tracers will work with the student to identify people they were in close contact with two days prior to their symptoms beginning or a positive test.

If a commuter/non-residential student has been exposed to COVID-19 or is exhibiting COVID-19 symptoms:   

  • Do not come to campus, or if on campus, leave immediately.   
  • Notify Health & Wellness Center (704-337-2220). Isolate or quarantine at home.   
  • Consult with your primary care provider or be referred to a Novant telehealth resource. See the daily online symptom check for specific instructions. 
  • Complete the monitoring form and check in to be cleared to return to campus.

Faculty and staff who have COVID-19 symptoms or have confirmed exposure to someone:   

  • Do not come to campus, or if on campus, leave immediately and notify your supervisor.   
  • Inform your supervisor and the COVID-19 Response Team at
  • Complete the monitoring form and check in to be cleared to return to campus.

What mental health resources will be available to students, faculty and staff? 

Counseling visits for students will all be in-person and scheduled by emailing

Faculty and staff should refer to the Employee Assistance Program or their personal health care providers. 

Will we be tested for COVID-19 throughout the semester? How often?  

If community conditions warrant surveillance testing, Queens has a testing protocol that can be used during the semester to monitor asymptomatic COVID-19 cases and to identify potential clusters of cases early.   Details of such surveillance testing will be provided in advance of beginning this protocol.


How will the move-in process work? 

Move-in will resume a more normal process, with some changes to protect campus members reflective of current CDC guidelines and Charlotte’s transmission rate. 

  1. It is strongly recommended that you obtain a COVID-19 test prior to arrival to campus.  If you test positive or are having symptoms, please do not come to campus.
  2. In accordance with our current mask guidelines, masks are required for all students, family or guests assisting with move-in, and employees assisting with move-in, regardless of vaccination status.
  3. Students and guests who are unvaccinated should remain socially distant and follow all procedures for unvaccinated community members. 

Visit the student testing section on the  Healthy Campus webpage to review the requirements regarding testing and isolation upon return to campus.

Are my parents and family allowed to help with move-in? 

Guests will be allowed to assist with move-in. They are required to follow all current policies and procedures, including wearing masks and practicing other health and safety protocols, if applicable. Guests who are unvaccinated should weigh their own risk of coming to a congregate living setting.

Can off-campus students visit on-campus residence halls? 

Visitors will be allowed in the residence halls. It is highly recommended that all visitors on campus be vaccinated. All visitors, regardless of vaccination status, must be masked indoors and follow all policies and procedures outlined in the Royal Return Plan.  

Will study spaces and common areas be open in residence halls? 

Yes, study spaces and common areas will be open. 

When will we receive updated information about housing?  

Please pay attention to all move-in instructions, which will be sent to your Queens email address. 

How many students will be in each dorm room?  

Residence hall rooms will be filled at regular capacity.    

Will emotional support animals be allowed? 

Students who have been approved to have emotional support animals will still be guaranteed this accommodation in the during semester. Students will be expected to proactively plan ahead for care of their approved animals if they are asked to quarantine or isolate on campus.

Will members of sports teams be living together? 

We will resume regular housing assignments and thus sports teams will not necessarily be housed together.  

Will clubs and organizations be allowed to have events? 

Student Engagement anticipates normal in-person activities and processes for the academic year, with procedures that reflect current CDC recommendations and Charlotte’s transmission rate. Unvaccinated participants in any activities must follow the above protocols and wear a mask and socially distance of at least six feet. Please see the Student Engagement MyQueens page for information in participating in clubs, organizations, or hosting an event with Student Engagement per usual procedures.


So you are in quarantine…now what? Quarantine life is not easy, and we know that! It can be difficult to find ways to fill the days and nights of quarantine all while maintaining your physical, mental, and emotional health. Visit our resources webpage for all the information you need to make it through this time.

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