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The health and safety of Queens University students, faculty and staff is of paramount importance as we return to normal operations on our campus.

In addition to the modified policies and established care and services of the Health and Wellness Center, the Queens partnership with Atrium Health provides our community with an abundance of resources to maintain a safe environment.

process for students to receive care

Visit the Student Health and Wellness Center (HWC) or call 704-337-2220 and the appropriate member of our Health & Wellness staff will advise you as soon as possible, probably the same day, based upon urgency and staff availability.

The HWC staff will prescribe testing and isolation protocols and recommend the relevant intervention if a test is not warranted. Non-COVID health conditions will be scheduled for an in-person visit.  

Counseling visits scheduled through or by calling 704-337-2556.

In the event of a health or mental health emergency, please call 911.

Expectations On Campus and prior to arrival 

Each of us must recognize and accept our role within a larger community, whereby we share accountability for keeping ourselves and one another healthy and safe.

Use of Face Masks

Communication to the campus regarding mask requirements (if any) will be distributed through our email and text-based systems.

At a minimum, Queens will follow guidance from the CDC related to proper masking. When masks are required, individuals should wear masks with two or more layers to stop the spread of COVID-19.

  • Wear the mask over your nose and mouth and secure it under your chin. 
  • Masks should be worn by people 2 years and older.
  • Masks should NOT be worn by children younger than 2, people who have trouble breathing, or people who cannot remove the mask without assistance.
  • Based on CDC guidelines, Queens does not accept the use of gaiters or face shields as proper masking.

Even if masking is not required, we strongly encourage those who are at high risk for severe illness to talk with their healthcare providers about whether or not they need to wear a mask and take other precautions. 

Events and large gatherings: In the event a sponsor has questions about masking for an event, please send them to

Testing and Other Protocols 

Queens has developed a testing program with two main components: 1) strongly encouraging testing for symptomatic individuals or individuals who have been a confirmed close contact to someone that has tested positive and 2) when community conditions merit, survey testing of  individuals to monitor for asymptomatic cases and for early identification of potential clusters of cases.  

Student Testing

During the period between testing and obtaining results, symptomatic students or students who have been in close contact with someone who has tested positive for COVID-19 are required to shelter-in-place in their assigned residence hall room. Students who shelter-in-place should plan on the following: 

  1. Students will be required to remain in their residence hall room or off-campus residence until the Vice President of Student Engagement or designee releases them to resume normal activities. Residential students should not leave their rooms for any reason other than to use shared bathrooms.
  2. Students should not have guests in their room; they should maintain masking even around roommates to prevent potential in-residence spread and refrain from close contact (within six feet for more than 15 minutes) with other individuals.
  3. All students should follow hand and hygiene best practices.

Faculty and Staff Testing

During the period between testing and obtaining results, faculty and staff are required to:

  1. Shelter-in-place at their personal residence and not return to campus or otherwise travel. Do not come to campus to work. Continue to work from home as you are able until you are cleared to return by your supervisor or vice president. 
  2. Maintain physical distancing (i.e., stay six feet from others and avoid gathering in groups) and abide by other mitigation principles (i.e., use face masks when outside your private residence, follow hand and hygiene best practices).

Employees should plan to work from home or to take leave until the above outlined criteria are met. If an employee tests positive for COVID-19, they should not report to campus and should notify their supervisor as soon as possible. Employees who are working 100% remotely are exempt from this program.

Positive Test Results – All

Students, faculty or staff who test positive for COVID-19 should seek the guidance of their primary care physician and should immediately self-isolate (see Quarantine & Isolation) at least until all three of the following criteria are met:  

  1. Isolate for at least 5 days and wear a mask if you must be around others in your residence/home. If your symptoms were severe or if you have a weakened immune system, consult with your doctor, and isolate for at least 10 days; 
  2. 24 hours with no fever (without the use of fever-reducing medicine); AND
  3. Other COVID and respiratory symptoms have improved.

Survey Testing Throughout the Semester

If community conditions warrant, Queens has developed a survey testing program that can be used during the academic year to monitor asymptomatic COVID-19 cases and to identify potential clusters of cases early.  

If surveillance testing is necessary, the Queens COVID-19 Response Team will select students, faculty, and staff to participate in this testing program. In addition, enhanced COVID-19 testing will be performed on student athletes, coaches, and trainers in accordance with NCAA or conference-approved guidelines. 

If an asymptomatic student tests positive for COVID-19 as a participant in the survey testing program, they should seek the guidance from the Student Health Center or their primary care physician and mayl be required to follow quarantine and self-isolation procedures established by the university. Additional tests may be done based on an assessment of the individual’s close contacts. (See Quarantine & Isolation)

Testing for Symptomatic Individuals or Those Who May Have Been Exposed

Individuals who: 

  • Show signs or symptoms consistent with COVID-19 (diagnostic)
  • Have a recent known or suspected exposure to a person with laboratory-confirmed COVID-19 (diagnostic)
  • Have been asked or referred to get testing by their healthcare provider or health department (diagnostic)
  • Are part of a cohort for whom testing is recommended (in the context of an outbreak) should be tested.

Tests are available through your Student Health Center, primary care physician or medical clinics in the area. For more information on testing locations, visit the state COVID-19 Test Finder.

Practice Preventive Hygiene  

  • Wash your hands frequently with soap and water for at least 20 seconds, especially after being in a public place, or blowing your nose, coughing, or sneezing. Use hand sanitizer that contains at least 60 percent alcohol if soap and water are not available.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • If you are not wearing your face mask, remember to always cover your mouth and nose with a tissue when you cough or sneeze, or use the inside of your elbow.
  • Throw used tissues in the trash and wash your hands with soap and water for at least 20 seconds or use hand sanitizer if soap and water are unavailable.
  • Know the signs and symptoms of COVID-19 and what to do if symptomatic: stay home or leave class/work immediately if you are sick and notify your residential advisor/supervisor; call your health care provider in advance of a visit.

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